Return Policy

At My Cool Jewelry, your satisfaction is our priority. We strive to provide you with jewelry that meets your expectations in quality, style, and affordability. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward return process.

Eligibility for Returns
Return Period: You may return your item(s) within 30 days from the date of delivery.
Condition: Items must be returned in their original condition, unworn, undamaged, and with all original packaging and tags intact.
Non-Returnable Items: For hygiene and safety reasons, certain items such as earrings (if the back is removed) may not be eligible for return once opened.
How to Initiate a Return
Contact Us:
Before returning your item(s), please email us at service@mycooljewelry.com with your order number and a brief explanation of your reason for return. Our customer support team will guide you through the process and provide any necessary return instructions.

Prepare Your Package:
Once you receive return instructions, securely pack the item(s) in their original packaging along with any accompanying accessories or documentation.

Ship Your Return:
You will be responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us safely.

Refunds & Exchanges
Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges:
If you prefer an exchange for a different item or size, please indicate this in your initial email. Exchanges are subject to product availability. We will work with you to complete the exchange process efficiently.

Additional Information
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us immediately at service@mycooljewelry.com. We will arrange for a replacement, exchange, or refund as quickly as possible.

Questions:
If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our customer service team at service@mycooljewelry.com.

Thank you for shopping with My Cool Jewelry. We appreciate your business and are committed to ensuring a positive shopping experience.